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Cyber Wolf · 07-20-2004, 10:31 AM

Mari, I can totally relate to your switchboard recount. *raises glass in comradere*

I've always been a firm believer that the customer is NOT always right. I never worked retail (counting my blessings here) but I have worked in food service. Once, for two months and never again. EVER. I also worked for a call center for a couple of years during college as an 800# operator. I have more gripes about the idiocy I encountered on the phone during that time than I'd care to fully recount, but my BIGGEST gripe is the people who call the 800 numbers and just assume they're talking to someone who's working at that company and in that company's building. And then there's the ones you wonder what seething, festering pit did they crawl out of just to give you a hard time?

I once had a call from a guy who had ordered a VA ham with some other foodstuffs and was calling to complain that it was spoiled when he got it. He was livid so there was far more incoherent fuming ire coming out of his mouth than there was helpful information that I could use to see if I could determine what happened. I asked him when he ordered and what his delivery instructions were. Those two questions took a least a few minutes to get answers to, this guy was so mad. Long story short, I found out that he had ordered the food and had regular delivery, no express or anything, and knew regular delivery for him would take 3-5 business days. Then he went on vacation for 2 weeks the day after ordering the food. And this is in the summer and he lived in SC. Needless to say, that ham was good and ripe by the time he got home. But, of course, his mis-timed order was all my fault because I should have known that he was going away for 2 weeks and that I should have put a delay on the shipment of his order, even though I wasn't the one who took his bloody order in the first place, but that didn't matter because I was the one talking to him now so I am the one responsible for his lost $24.95 and how is he going to get his money back, he had a sound mind to ship the rotten thing right back to me and call the BBB because we here at the call center couldn't read his bloody mind and figure out he was going on his bloody vacation and no one would be there to pick up the bloody ham and...

This one still sets my hair on end, if you couldn't tell.

07-20-2004, 10:31 AM	#14
Cyber Wolf As stable as a ring of PU-239 Join Date: Jun 2004 Location: On a huge rock covered in water, highly advanced moss and 7 billion parasites Posts: 1,264	Mari, I can totally relate to your switchboard recount. raises glass in comradere I've always been a firm believer that the customer is NOT always right. I never worked retail (counting my blessings here) but I have worked in food service. Once, for two months and never again. EVER. I also worked for a call center for a couple of years during college as an 800# operator. I have more gripes about the idiocy I encountered on the phone during that time than I'd care to fully recount, but my BIGGEST gripe is the people who call the 800 numbers and just assume they're talking to someone who's working at that company and in that company's building. And then there's the ones you wonder what seething, festering pit did they crawl out of just to give you a hard time? I once had a call from a guy who had ordered a VA ham with some other foodstuffs and was calling to complain that it was spoiled when he got it. He was livid so there was far more incoherent fuming ire coming out of his mouth than there was helpful information that I could use to see if I could determine what happened. I asked him when he ordered and what his delivery instructions were. Those two questions took a least a few minutes to get answers to, this guy was so mad. Long story short, I found out that he had ordered the food and had regular delivery, no express or anything, and knew regular delivery for him would take 3-5 business days. Then he went on vacation for 2 weeks the day after ordering the food. And this is in the summer and he lived in SC. Needless to say, that ham was good and ripe by the time he got home. But, of course, his mis-timed order was all my fault because I should have known that he was going away for 2 weeks and that I should have put a delay on the shipment of his order, even though I wasn't the one who took his bloody order in the first place, but that didn't matter because I was the one talking to him now so I am the one responsible for his lost $24.95 and how is he going to get his money back, he had a sound mind to ship the rotten thing right back to me and call the BBB because we here at the call center couldn't read his bloody mind and figure out he was going on his bloody vacation and no one would be there to pick up the bloody ham and... This one still sets my hair on end, if you couldn't tell. __________________ "I don't see what's so triffic about creating people as people and then getting' upset 'cos they act like people." ~Adam Young, Good Omens "I don't see why it matters what is written. Not when it's about people. It can always be crossed out." ~Adam Young, Good Omens