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Originally Posted by jaguar
In such a situation (sales) half the fault lies with out, yes, they're an asshole but you've got to learn to absorb, avoid and deflect. Give ground and give them a way to back down without losing face. If you're big enough to do that you're halfway to winning the battle.
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I disagree, I will not allow myself to be turned into a liar because some putz is too stupid to read. It's happened plenty of times in my past, hence my long work history.
Fuck their pride.
Conversely, on more than one occasion I've been more than willing to flex with a customer who was willing to admit they were wrong. People who are willing to bend get plenty of help from me.