Quote:
Originally posted by wolf
Oh, the horrors of outsourcing.
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Well, this doesn't help breakingnews.... But our solution at work has been to start standardizing on IBM stuff, and become an IBM authorized warranty provider. They'll pay us to perform repairs on IBM equipment that's under warranty. There's a cost associated with it, but we only have to make 10 warranty repairs per year the first two years and 5 after to break even. Between faster access to parts and a more direct line into their second-level tech support, it ought to be a better solution than just coming in off the street.