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Fuck em. I couldn't be arsed I decided. I got the refund for the warranty they charged I didn't want, told them why I thought their customer service sucked and then walked. We will be going elsewhere in future. They've been great for 10 years, we've taken all 3 cars to them for everything (except tires). They just lost that business.
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The most difficult thing is the decision to act, the rest is merely tenacity Amelia Earhart
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