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If I was having the trouble beest had between a transfer program and external hard drive, I would move or back up (copy) the pictures any way I could to something unconnected to the system before working on it. That might be a cloud, some other smart device, memory stick or writeable DVD. It might even be a memory stick I was already using for something else that I'd temporarily store the pictures on. Just tossing some possibilities out there.
You can run on board diagnostics for relevant programs to see if there are corruptions or incompatibilities that it can fix.
If you have any online product support, you might be able to get a specialist to do another search by remote access.
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