Yeah, I'd go with what perth said. But just remember, 1) they ALL suck when it comes to customer service/support. They can't not suck, they've made too many cuts. 2) Any of them can turn out a lemon once in a while. So while I can't blame your friend for being pissed off at Dell and not wanting to give them any more business, the fact is if he did get another computer from them it'd probably work out fine. And there's no guarantee (though the probabilities are against it) that a machine from IBM, Gateway, HP, etc. etc. wouldn't be a clunker either.
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