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XP vs. McAfee ???
I reformat my HP Pavillion with the factory discs. XP Home Edition.
Then I load Mcafee "Total Protection" 2007 (on sale at Costco). Everything runs just fine. This morning my wife says "we can't get on the internet" so I go take a look. It's that "Internet Explorer has encountered a problem and needs to close...send error report?" message. Hmmm. (At this point I'm still trying to get ready so I won't be late for work, but quickly scanning the error details I see something about "appcompat" or something...???) Reboot. Same thing. It was working last night, and then I shut it down. And...what else...what else? The only other thing: when I shut it down, Windows automatically downloaded 64 new updates. Thoughts? Suggestions? |
anybody?
Fresh XP install, fresh McAfee install. Working fine, getting online.
I shut it down, Windows downloads 64 new updates, and now IE crashes. What? Windows automatic updates aren't compatible with IE working? |
I havn't upgraded to the 2007 version ov McAfee, but I have the 2006 version. Does the 2007 version have McAfee's Privacy Service? I know that the way mine is configured, you need to sign on to the Privacy Service first before it allows you to access the internet. Otherwise, I know that there can be problems can arise when you are using multiple firewalls. I know XP has a firewall built into the operating system, and McAfee has their own. I would make sure that you've only got one of the firewalls turned on. Let me know what you find out.
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Oh. Thanks, Windows.
Appcompat.txt is not the problem.
Apparently it's the file that Windows sends back to MS when it error reports. "So what do you do when you get an error message that references appcompat.txt? In my opinion, a) allow windows to report the error to Microsoft, if it asks you to, and b) forget about appcompat.txt. Unless you're technical enough to understand what's inside of it, it will not help you. Focus instead on what you were doing when the problem happened. We all know that programs can crash for many, many different reasons. The problem could be due to a bug in an application, a problem with your machine, a bug in Windows, a security issue, or any number of other things. Just saying "it's appcompat.txt" tells you exactly nothing about the problem." |
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If I were a betting man though, I would almost certainly put money on it being one of those things. When XP gets installed, it defaults to having the firewall on, so unless you noticed something about that when you installed McAfee and turned it off then, it would try and run with both firewalls.
I've used McAfee in one version or another for almost 8 years now, and I've never really had any issues with it once you've got it configured how you want. If the program is a problem though, rather than reinstalling McAfee from disk, uninstall McAfee and then go to http://us.mcafee.com and click on my account. (that is if the internet works after uninstalling - I doubt the problem is going to arise from XP in its raw, virgin form from the fresh install) From there, sign on to your McAfee account and the first page that comes up is going to show you your subscriptions. Go ahead and download each subscription separatly starting with virus scan and do the firewall last. This way you can see if any problems arise from any individual McAfee product. |
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Are you using IE 6 or IE 7? |
Start by getting rid of McAfee. Go from there. Will it let you uninstall it?
(Your alternative line of attack is to remove windows and just see if McAfee runs OK without XP in place, but that seems moderately counterproductive.) |
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Until Windows DLed those 64 updates. Quote:
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Ok, here is what I would do in this situation then.
1) Keeping in mind that you said it worked fine before you DLed the 64 updates, go to the system restore and restore it to a point before you installed the 64 updates. 2) Make sure that after the system is restored, that the internet is indeed working again. Assuming that all you did was install the updates between the internet working and not working, it should now work again. 3) The help forums on McAfee's website has a LOT of people writing about having troubles with internet connection with their 2007 products, so go ahead and uninstall all of your McAfee services. ***Note that after this, your computer will be unprotected!!! 4) Get onto Internet Explorer, but don't go to any site other than click tools then Window's Update. Download all of the Windows updates. The support site for McAfee recommends you're computer is completely updated before installing their 2007 products. 5) Restart 6) Now go ahead and install McAfee. If you've already paid for your subscription, I would recommend going to the website I gave you earlier to sign on and download them. This way you are getting a more up-to-date version than what is on the install disk you bought. 7) Make sure that your Norton products are uninstalled, go to windows security settings and make sure that windows firewall is off, and then make sure that your McAfee firewall is set at normal. 8) Restart This should (hopefully) fix the problem, again assuming that the problem only existed after you DLed the updates. |
Thanks dude. And, yes, that's how it happened (go figure...)
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Worked like a charm, Shocker. Thanks for laying out my gameplan. It was bothering me that I was at work and I couldn't fiddle with it.
When I got to the McAfee DLs I bit the bullet and Dled the whole bundle. No problem. Incidentally, I took "Download all of the Windows updates" literally, meaning: I'm running IE7 now! Yay! I'm a beta tester! But that's another story... . . . |
I've been using IE7 for a couple months. No major problems, but in the beginning, it took 15 seconds to find my homepage, which is blank. They seem to have made incremental updates that have increased the speed, and now it finds my homepage instantly.
The other thing was trying to run scripts, here in the Cellar, to insert links, required digging into the permissions. I use McAfee online. It seems like they update, near constantly because I'm always getting messages they just finished one. At the last annual renewal, they installed SecurityCenter 7.1, VirusScan 11.1, Firewall 8.1 and Site Adviser 2.1. I had to turn some crap off, though, because every time I'd click a link on a website, I'd get a pop-up warning of a registry change. You can imagine how annoying that is when you're on a site like Fark, that's all links. :rolleyes: |
The warnings about dirty pictures must be a frequent nuisance as well. :angel:
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Only because the places with the dirty pictures frequently want to give you lots of things you don't want, like Zango. PC STD's if you will. :lol:
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Hey Flint - its good to hear that it worked, I'm glad I was able to help out :D
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I know I'm late to the post, but 99% of the problems with IE crashing, freezing, or otherwise misbehaving are caused by misconfiguration or addons that are causing problems. In IE7, there's a neat new button that will reset to "factory defaults". Go to Tools, Internet Options, clicked on the advanced tab, and click the button that says 'reset', then click reset on the window that pops up. To accomplish some of what this new feature does in versions lower than IE7, you had to click on the programs tab, click reset web settings, click yes, then ok, click on the general tab, click settings, click view objects, go to edit, select all in the downloaded program files window that opened up, then file, remove program files, then close the window, click ok on the settings window, then ok on the internet options window.
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I had a similar occurence after upgrading my version of InternetExploder. Downloaded it. Installed it. IE wouldn't open thereafter. So, fuckit, I downloaded NetScrape for the wife to use and I use Firefox.
What really chapped me is not being able to UNinstall IE. WTF? |
Why not? :confused:
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IE doesnt uninstall. If you delete it, it comes back like a bad Bond villan.
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It's Windows. You can't uninstall "Paint" either.
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So does McAfee.
A friend of mine downloaded the updates for the McAfee virus software yesterday, and had the problem that she couldn't connect to the Internet unless the Privacy Service was registered. She could only register the Privacy Service on the McAfee's site on the Internet which she could not connect to because Privacy Service was running. And we couldn't turn off the Privacy Service, because any time that you tried to turn it off, McAfee turned it back on. Any time that you clicked 'Cancel' on the pop-up, it brought itself back. We found no menu option to turn the McAfee software off, and any time that you used ctrl+alt+del to kill all the processes associated with McAfee, they just restarted. Any time that we stopped the Services associated with McAfee, they were either restarted or we received warnings that we did not have permission to stop the Services. We finally managed to uninstall McAfee Privacy Service and connect to the Internet again -- but damn, it's a nasty little bugger. |
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That's cute--what happens if you put the cleaning tape in a non-defined slot?
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Nothing. Except the barcode scanner tries to scan it, and finds that it doesn't have a barcode. Then, nothing.
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If I recall correctly, I tried to uninstall Paint once, for whatever reason, and Windows told me that certain components of the application were integral to the operating system and could not be removed. This was years ago, not even sure which OS it was exactly...
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You really should learn from this IE problem. Again, important additional information would be in the sysetm (event) log that may explain what had failed; even provide others with information to avoid such future problems.
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