"Snacks?" Hah! Wee little "snacks" are for sissies. My brother and I, on two occasions, have smuggled pairs of large pizzas into a movie, just for the sport of it. It's big fun, and you get some interesting reactions from fellow movie-goers when they smell pizza and see the bounty that has been secreted into the theater. Har!

IF the letter gets read passed the first page, it'll be by a bored secretary. Business executives won't read anything longer than 1 page, unless it comes from higher up.

I was thinking the same thing.


Three pages will be helpful when they fire him and he starts a lawsuit. They may not read all of it now but it'll be useful in the long run.

Pizza is a snack.

Good job.

Best I ever smuggled was a liter soda and a foot long hero with all the fix'ens. I do it on principle as I am offended by overpriced movie food.
I've also smuggled in White Castles, Big Macs, chicken parm sandwich, I make it a point to always walk in with some food.

But dammit, I never took in a whole pie! Now don't tell me how you did it, cuz I'm gunna figure it out and do it myself when I go see Return of the King!

If its not too late, I would change all the references to "Troy" to "Mr. Taylor" or "Troy Taylor". Good job. You could also shoot in something like ' I realize that this time of year can be stressful and that this particular evening was very busy. Still, these are no excuses for Mr. Taylor's rude, offensive, and unprofessional behavior." then you precut any whiney excuse Taylor could offer.:)

On several occasions, I have been surprised at the effectiveness of a letter to a company, even a long one. For instance, my wife and I were treated rudely by a sales rep at the jewelry store where we bought her wedding ring... we had come back to ask some questions about the stone, there was some kind of marking which appeared on the outer surface which wouldn't wash off. The store manager there was rude and condescending, depite the fact that my wife and I had come in without complaint, only questions.

So I sent a 2-3 page letter (I forget how long exactly), and within a couple days the regional manager called, arranged to travel to Salt Lake to meet with us, and brought some new diamonds from which we could choose any to trade with my wife's main diamond. She was very apologetic, and very thorough, and gave us a box of some kick-ass cookies (I don't know if "Ben's Cookies" is a chain, but if you have one nearby, they're yummy).

So, one never knows. I have seen companies that go out of their way to help dissatisfied customers, and I have seen companies that don't give a rat's ass. We'll see which way Cinemark leans.
Good suggestions... I'll revise.

OK, I'll just slink off with my tail between my legs as I have been sounding overridden. Give 'em hell.:D

Personally, I hope they poke a scalding hot poker right into that fuckers eyeball...*sigh* A girl can dream...

At any rate, good luck with your letter, and blessings to your family.

:)

HP nice well thought out letter . That may work but if it doesn't there is always this ,

when writing one of those letters, my wife always seems to work, " I would rather shop naked at K-Mart than to patronize your business again" into it. It doesn't really fit into the context of your letter, but maybe as a title?







I'm beginning to think that she just really wants to shop naked at kmart.

take lots of pics dude :D :D

Sorry to hear about your aunts.

Good job on the movie business. Even if you don't get any response (and you probably will), there's something satisfying about just complaining.

I agree with Onyx - I get many letters and the ones that are polite, to the point and (even if they are lengthy) give me an accurate description of what is causing/caused the problem are much easier to read and deal with that the ones that just say "you fucking suck. You denied my claim. You bitch."